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Who to contact

Whilst we do our best to provide excellent products and service, sometimes things can go wrong. We want to be able to resolve any complaint as soon as we can and to achieve a fair outcome for you.

You can raise a complaint in any of the following ways:

In writing: Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey, KT17 4NL

By telephone: 
Savings: 03330 140144 
Mortgages: 03330 140146

By fax: 01372 745607

By email:
Savings: savings.service@familybsoc.co.uk
Mortgages: mortgage.service@familybsoc.co.uk

In person at our branch: Ashley Square, Epsom, Surrey, KT18 5DD

By 'Secure Message' available within the Online Service

How we will deal with your complaint 

If, following our response, you are still unhappy you may be able to refer your complaint to the Financial Ombudsman Service. Please click on the Complaints Procedure for full details. 

Family Building Society
Ebbisham House
30 Church Street
Epsom
Surrey KT17 4NL
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