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As a mutual organisation we are owned by our members. We value what our members think about the products and services we offer, and encourage you to share your thoughts and suggestions.

We've spoken to some of our customers about their experience with us, and why they chose us for their savings account or mortgage. Find out about what our customers have to say about our savings accounts, and how we've been able to help a variety of customers with a mortgage.

Every year we send out a customer survey inviting our members to have their say. Here are some of their comments...

 

"I think you do a great job at doing the different interest rates that is why I came to you so I wouldn't have to change providers you just change the interest rates on my account."

"The application was easy and setup was fast. I received a telephone call to clarify the application. The person I spoke with was polite and helpful. No "computer says no" attitude which is refreshing."

"I like BS's. Usually better customer service. Very personable staff, would rather go into branch than do things on line. Mostly good interest rates too compared to other providers."

"Pleased to know that a sensible family approach is available from people who really care about home life."

"Impressive level of personal service, the process was a transfer of an existing ISA with the potential to be complex, but it was quick and entirely pain-free. Staff were courteous, friendly and efficient, and the whole process felt very professional."

"I'm happy with it as it stands - you offered a sensible savings option that offers fair rates that last, rather than headline chasing rates that drop after a year. Others should follow your example!"

"My application was very easy Lewis gave me all the details and delt with my application very quickly. Thank you."

"Friendly phone manner and speedy arrangement of account. Good old fashioned service."

"Have dealt with larger Financial Institutions before but service much better from initial phone call to speed of processing application. Great to put my money in a Building Society having used to work for one myself prior to going plc."

"First class servIce compared with other financial institutions."

"Very efficient telephone staff and extremely friendly. Credit to your organisation."

Family Building Society
Ebbisham House
30 Church Street
Epsom
Surrey KT17 4NL
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