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FAMILY BUILDING SOCIETY ONLINE

Key features

  • View your savings accounts 24/7
  • Check balances and latest transactions
  • Make withdrawals to your pre-nominated bank account
  • Transfer money between your Family Building Society accounts

You can also…

  • Pay into your account using your pre-registered debit card
  • Send and receive secure messages
  • Check your current interest rates

 

Online registration

To register for Family Building Society Online all you need to do is provide us with some personal details and set up your security information. We will check your details are correct and provide you with a User ID for the service.

For joint accounts, each account holder will need to register separately if they would like online access.

Please note that you must have an open account to register for the Online Service.


The legal bit

As Family Building Society Online is an online service, there are some specific terms and conditions associated with it, these can be found here: Online Service Agreement

 

Some frequently asked questions

Why is my new account not showing online?

If your account with us is not showing online, let us know by sending a secure message with your new account number. We will register your account online within 24 hours or contact you if we need any more information.


I gave my nominated account details when I opened the account. Why can I not see them?

We can only approve bank details if we have seen evidence to confirm the sort code and account number is held in your name. If this was not included in your initial application, please send us one of the following:

  • A cheque crossed ‘cancelled’
  • A paying in slip
  • A recent original bank statement
  • A printed online bank statement

Alternatively, you can upload your online statement using our ‘Document Upload’ feature found by selecting ‘Savings’ on our homepage.


When will I receive my funds after making a withdrawal?

All withdrawals requests need to be made before 3:00pm to ensure they are processed the same day. Any requests after this time will be processed the next working day. Funds are guaranteed to be in your nominated bank account by the close of business the day after your request was processed.


If you have any questions feel free to contact us either by secure message, email or telephone.

Family Building Society
Ebbisham House
30 Church Street
Epsom
Surrey KT17 4NL
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