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I gave my nominated account details when I opened the account. Why can I not see them?

We can only approve bank details if we have seen evidence to confirm the sort code and account number is held in your name. If this was not included in your initial application, please send us one of the following:
  • A cheque crossed ‘cancelled’
  • A paying in slip
  • A recent original bank statement
  • A printed online bank statement
Alternatively, you can upload your online statement using our ‘Document Upload’ feature found by selecting ‘Savings’ on our homepage or by clicking here.
Family Building Society
Ebbisham House
30 Church Street
Epsom
Surrey KT17 4NL
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