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 We ask for three sets of data before allowing you to log into your online account:

  • Unique User ID
  • Password
  • Memorable data

If any of this data is entered incorrectly three times in a row, your online account will be locked.

  • We record and display your ‘last session’ details so that you can keep a regular eye on all account activity. 

There are also some things that you can do to ensure you protect yourself when using the internet:

  • Passwords: Make sure that your password and memorable data is a mixture of letters and numbers that cannot easily be guessed. Don’t keep a written record of your passwords and remember that legitimate organisations will never ask you for complete passwords over the phone or by email.
  • Anti-virus software: Install software that protects your computer from viruses and unwanted programs and make sure it is kept up-to-date. Try to scan your computer regularly for viruses.
  • HTTPS: If you are entering personal information, such as your account number, make sure the website address begins with 'https' and that there is a padlock symbol within the browser as this indicates that a site is secure.
  • Wireless networks: Avoid using public computers to do your internet banking. When using a wireless router make sure it is password protected and completely secure; never give visitors access to your network.
  • Emails: We will never send you an email demanding that you log in to your account immediately or it will be shut-down.
  • Account details: Never give your account details or other security information to anyone unless you know who they are and why they need them.

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Family Building Society
Ebbisham House
30 Church Street
Surrey KT17 4NL
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