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Register for the Online Service

By registering for the Online Service you can:

  • Check your account balance, interest rate and account transactions
  • Drawdown money from pre-arranged mortgage facilities
  • Make payments to your mortgage account
    Click here to find out more and register

Payment difficulties

If you experience difficulty in making your regular monthly payments, you should contact us without delay and we will do our best to help you.

The Money Advice Service produces a number of free guides, including 'Problems Paying Your Mortgage' - please visit their website to order or download a free copy: Money Advice Service - Free Guides

Interest-only mortgage

The Money Advice Service has compiled the following leaflet to help people plan for the future with their interest-only mortgage. The leaflet includes frequently asked questions and suggested action plans: Money Advice Service - Take action with your interest-only mortgage now

Do you need our help?

Please call us on 03330 140140 to arrange an appointment should you be in a position to apply or require advice, alternatively our customer representative may be able to answer any queries you might have. We're open Monday - Thursday: 8am - 6pm, Friday: 8am - 5.30pm and Saturday: 9am - noon.

Alternatively if you would like us to contact you at a time of your choice please complete the call back request form.

Frequently Asked Questions

Over the life of your mortgage with us, you will probably have some questions, for your convenience we have compiled answers to our most frequently asked questions - visit our web page or click on the relevant question below:

Can I make overpayments?
What is the difference between a "capital payment" and a "general overpayment"?
Are any charges payable if I make an overpayment?
How do I make an overpayment?
Is it possible to take a “payment holiday”?
Is it possible to take my mortgage to a new property?
How would I be able to borrow more on my property?
When can I change my rate to another one and how much will it cost me?
How can I change from interest-only to repayment (or vice-versa)?
How do I inform you of my change in bank details for my direct debit?
How can I request a copy of my mortgage statement?



THE MORTGAGE WILL BE SECURED ON YOUR HOME
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Family Building Society
Ebbisham House
30 Church Street
Epsom
Surrey KT17 4NL
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