Secure Messaging

Notices

Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 6pm on Sunday 5 April to midnight on Monday 6 April. We apologise for any inconvenience this may cause.
Important changes to our mortgage products - Find out more.

Mortgage products - On Thursday 26 March 2026, we've relaunched our Owner Occupier and Buy to Let fixed rate products, and reintroduced more 5-year fixed rates back on sale, with options available for new and existing customers.
Managed Mortgage Rates - Please note that our Managed Mortgage Rates are not changing at this time.
Annual General Meeting 2026. Find out more

We're pleased to let you know that voting for the AGM is now open. If you've opted for a postal pack you should receive this by 1 April.
IMPORTANT: The last day of the 2025 / 2026 tax year is Sunday 5 April.
Our online and postal ISA applications for this tax year will close from 5pm on Friday 27 March until the morning of Tuesday 7 April. Find out full details and timings for opening and funding ISAs with us within the current tax year.
Savings customers - we have increased the interest rates on selected Fixed Rate Bonds and Fixed Rate ISAs. Find out more

The interest rates on our 1 and 2 Year Fixed Rate Bond and Fixed Rate ISA products have increased from 25 March 2026.

As the security of your data is of paramount importance to us, we’ve chosen to provide you with an additional, secure method of communication through our Secure Messaging portal.

Powered by Mimecast (a leading global provider of secure email cloud services), the Secure Messaging Portal offers a safe and straightforward way for us to:

discuss account specific information with you
securely send you electronic files
securely receive electronic files from you.

We still send you normal emails for non-sensitive information, but we'll only use the Secure Messaging Portal (for more information on how to use the portal please refer to the questions below), or the separate Secure Message functionality within our Online Service, to discuss account specific details with you.

How does it work?

To open a secure message from us or to send us a secure message using the Mimecast system, you’ll need to log in to our dedicated Secure Messaging portal.

The first time you use the secure message system to open a message from us, you’ll receive a separate email containing your login information and then you’ll be prompted to change your password at the first login. After this you can change your password whenever you want.

You’ll only be able to send us a message once we’ve initiated your portal login. This happens when we first send a message to you via the portal. So, if you haven’t received any messages from us through the Secure Messaging portal before, but would like to use the portal to send us a secure message, please just call us on 03330 140144 and we’ll happily set you up.

All Mimecast email messages contain straightforward instructions (either within the email itself or as an attachment) on how you open messages or download or upload files.

Want to know more?

We hope you find our Secure Messaging portal useful and reassuring.

If you do have any concerns regarding the security or validity of communications from the Secure Messaging portal or simply want to know more, feel free to get in touch.

Ask us to call back Email us

Added peace of mind

We’ve introduced this additional communication channel for your peace of mind. It means you can openly exchange sensitive account-related information and documents with us quickly and safely.

If you've registered for our Online Service and already use the Secure Message facility in it and are happy to carry on, then that’s absolutely fine. Likewise, if you’ve used our Secure Document Upload form to send us files and you want to carry on doing that, that’s fine too.

Family Building Society is proud to have received Cyber Essentials Plus accreditation

Data Security

We take all issues relating to your data seriously. Find out what we do to protect your data and what you can do to protect yourself.

Find out more

Added peace of mind

Family Building Society is proud to have received Cyber Essentials Plus accreditation

Data Security