More in this section

We're updating our General Conditions for our savings accounts because of a change in the law that sets out how we process payments into and out of your account.

Our Online Service Agreement is being updated at the same time to be consistent with our changes to the General Conditions.

We've also taken the opportunity to update the wording throughout our terms and conditions to make them clearer and easier to understand. These changes will come into effect from 13 January 2018.

General Conditions for our savings accounts

Download and view the current General Conditions for our savings accounts (effective until 13 January 2018)       Download and view the new General Conditions for our savings accounts (effective from 13 January 2018) 

Online Service Agreement

Download and view the current Online Service Agreement (effective until 13 January 2018)   Download and view the new Online Service Agreement (effective from 13 January 2018) 

Summary of the changes

A summary of all the changes to our General Conditions for our savings accounts can be viewed here. Please make sure you read this leaflet as it contains important information.

Any questions?

If you have any questions on the changes, please contact our Family Service Team on 03330 140141. Our opening hours are Monday to Friday, 8am - 5.30pm; Saturday 9am - 12pm. 
Family Building Society
Ebbisham House
30 Church Street
Epsom
Surrey KT17 4NL
Follow Us