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Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 10pm on 8 May until 3am on 9 May. We apologise for any inconvenience this may cause.
- Savings customers. Your 2023/2024 Annual Interest Savings Summary has been despatched and will be with you shortly. Updated 29 April 2024
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Mortgage products - From Friday 3 May we have withdrawn all of our Owner Occupier and Buy to Let Fixed Rate mortgage products from sale for purchase, remortgage and further advance applications. If you are an existing borrower and your mortgage deal is ending and you would like to switch you can continue to have access to these products. Further information can be found here.
Managing your mortgage
Useful information to help you manage your mortgage.
Are you registered for our Online Service?
By registering for our Online Service you can:
- Check your account balance, interest rate and account transactions
- Drawdown money from pre-arranged mortgage facilities
- Make payments to your mortgage account
To find out more and to register for our Online Service click here.
Payment difficulties
If you experience difficulty in making your regular monthly payments, you should contact us without delay and we will do our best to help you.
Money Helper produces a number of free guides, including 'Problems Paying Your Mortgage' - please visit their website to download a free copy: Money Helper - Free printed guides
Interest-Only mortgages
The Money Advice Service has compiled a leaflet to help people plan for the future with their Interest-Only mortgage. The leaflet includes frequently asked questions and suggested action plans. A copy of the leaflet is available here.
Frequently asked questions
Over the life of your mortgage with us you will probably have some questions. For your convenience we have compiled answers to our most frequently asked questions.
Do you need our help?
If you have questions about your mortgage or need our help please contact our friendly Mortgage Service Team