About us
Welcome to Family Building Society - innovative mortgage and savings products for the way families live today.
We've been in business for over 125 years. Allow us to introduce ourselves.
Family Building Society is a trading name of National Counties Building Society which has been securely looking after people's money and helping homebuyers since 1896.
We're a mutual building society. That means we're owned and run for the benefit of our savings and mortgage Members. All Family Building Society Members have a say. We frequently ask for your views on how we are doing and what improvements you want us to make.
As we don't have any shareholders, this means we don't pay dividends. Instead, our profits are put back into the Society, to benefit you, our Members.
Over 69,000 Members and growing
At Family Building Society, we believe that families who work together across the generations deserve savings and mortgage choices that are backed by excellent personal service and innovative products.
We pride ourselves on delivering good outcomes for our customers and are proud to be recognised for the hard work we do. Take a look at our recent awards and achievements.
Why are we different?
Savings
- We can help you get the most out of your money. We offer a range of savings accounts with competitive rates.
- Our unique range of savings products serve the current needs of the modern savvy saver.
Mortgages
- We take a personal approach to our lending and focus on people who are not well served by high street lenders.
- We appreciate that ‘one size does not fit all’ so we provide mortgages that work for your particular situation.
- Our innovative and flexible mortgage range can fit your unique needs, no matter your circumstance or stage of life, such as:
- First time buyers and second steppers
- Those in or nearing retirement
- Expats
- Landlords - UK based and overseas
- The self-employed
- We know everyone is different. That's why we use real human beings with years of experience to underwrite our mortgages, who will always listen to your story.
See our reviews on Trustpilot
Our Society
Our history
We've been around for over 125 years and are incredibly proud of our heritage. Read a brief history about how we came to be.
Media & Press
Read our latest news, press releases and contact details of our Media Team.
Work in the community
We're committed to supporting our local community, various local charities and the environment.
Corporate and financial information
Find out about who we are and the rules by which we operate, latest financial information and more.
Annual General Meetings
Each year we invite our Members to have their say on how the Society is run.
Whistleblowing
See our whistleblowing policy and how you and our staff can raise a concern about malpractice or wrongdoing within the Society.
Award-winning
We are proud to have won a range of awards and achievements recognised by the industry.
Careers at the Society
Find out about a variety of roles and career opportunities available within the Society.
Case studies from our members
Learn how our products have helped real life customers by reading their stories and finding out more about our products.
Protecting you and helping you to protect yourself
FSCS protection
Your savings are protected. All your eligible deposits with us are protected up to a total of £85,000 by the Financial Services Compensation Scheme.
Protect yourself against fraud
We've put together some detail on the types of fraud and scams out there and how you can protect yourself and your money.
Data Security
We take all issues relating to your data seriously. Find out what we do to protect your data and what you can do to protect yourself.
Secure messaging
We provide a safe and secure method of communication via our Secure Messaging portal so you can discuss account specific information with us.