Notices

We've launched a new issue of our Junior Cash ISA paying 3.85% Gross/AER on balances over £3,000. Read more.
Rate changes following Bank of England decision to decrease its Bank Rate by 0.25% to 4.00% on 7 August 2025. Read more

Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 September 2025. We will write to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 September 2025 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
Our new and improved Online Service is here. Find out more

We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use. Online Service changes

Mortgage Charter request form

If you'd like to request to temporarily change your mortgage product using one of the options set out by the Mortgage Charter, you'll need to complete the following form.

If you would like to temporarily change your mortgage to Interest-Only or extend your mortgage term, please complete this form. We'll respond to you with an illustration of what this means for you as soon as we are able to.

Any questions?

If you have any questions or would like to speak to one of our mortgage team about your options:

Call us on 03330 140146 Ask us to call back Email us

* Indicates required information

Number of account holders

Account holder 1 - First name*

Account holder 1 - Last name*

Account holder 2 - First name*

Account holder 2 - Last name*

Account holder 3 - First name*

Account holder 3 - Last name*

Account holder 4 - First name*

Account holder 4 - Last name*

Mortgage account number*

Note: This must be an owner occupier mortgage.

Postcode of the property you have a mortgage on with us*

Contact phone number*

Email address*

Which of these options would you like to select?*

For how long would you like this option for?*

Confirmation

Please Select

I/We understand that my contractual monthly payment will increase after the Interest-Only period ends*

Please Select

I/We understand that my new contractual monthly payments will continue for the period I have chosen to extend the term by. Alternatively, if I/We choose to revert to the original date the mortgage term was due to end, this will result in increased monthly payments.*

Please Select

I/We understand that I must not cancel the direct debit authority for my monthly mortgage payment.*

Please Select

I/We confirm that I am currently not in arrears on my mortgage.*

We use and retain details about you to respond to your enquiries, for research or analysis, and to check for mortgage eligibility. To find out more, you can read our privacy policy.