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Our Epsom Branch will operate revised opening hours on the following dates: 

Wednesday 20 December: Closed 12pm-2pm
Friday 22 December: Open until 4pm
Saturday 23 December: Closed
Monday 25 December (Christmas Day): Closed
Tuesday 26 December (Boxing Day): Closed
Monday 1 January: Closed

Normal opening hours will resume from Tuesday 2 January 2018. We apologise for any inconvenience caused.

Enquiries regarding our products and services

 

New Customers


Savings
Telephone: 03330 140141

Mortgages
Telephone: 03330 140140

Insurance & Later Life Planning
Telephone: 03330 140143
                                                                               
Email: newbusiness@familybsoc.co.uk                                 

Speak to this team to help with:

Opening a new savings account
Questions on interest rates
What's new
Finding out more about other services   

 


Opening hours:
Monday to Friday: 8am - 5:30pm; Saturday: 9am - 12pm, excluding Bank Holidays. 

Existing Customers

 

Savings

Telephone: 03330 140144
Email: savings.service@familybsoc.co.uk

Mortgages

Telephone: 03330 140146
Email: mortgage.service@familybsoc.co.uk  


Online Banking Support
If you are a savings customer and need help with our Online Banking Service, please call our dedicated Online Banking Support team on 03300 243406.             

Speak to this team to help with:

Bank enquiries
Making a transaction on your account
Using the secure Online Service

 

Opening hours:
Monday to Friday: 8am - 5:30pm; Saturday: 9am - 12pm, excluding Bank Holidays.

Request a call back

If you would like us to call you back, please complete our call back request form.

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes. 

Secure messaging

As the security of your data is of paramount importance to us, the Family Building Society has chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging Portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.

Epsom Branch

 

Alternately, you are welcome to call into our Epsom Branch:

Address: Ashley Square, Epsom, Surrey, KT18 5DD
Telephone: 03330 140144
Opening hours: Monday - Friday: 9am - 5pm, Saturday: 9am - 12pm, excluding Bank Holidays.

Directions: Ashley Square is at the South Street end of the High Street, adjacent to Marks & Spencer. Parking is available in the Ashley Centre multi-storey car park which is sign posted. To download a map please click this link: Map to our branch.

Head office

 

Address: Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Fax: 01372 745607
Directions: Download a map to our head office

Intermediaries

 

Please contact our Mortgage Desk for enquiries:

Email: mortgage.desk@familybsoc.co.uk
Telephone: 01372 744155
Fax: 01372 745607
Opening hours: Monday - Friday: 8am - 5:30pm

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Family Building Society
Ebbisham House
30 Church Street
Epsom
Surrey KT17 4NL
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