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GET IN TOUCH

Enquiries regarding our products and services

New account / product enquiries      
                                
Savings
Tel: 03330 140141

Mortgages
Tel: 03330 140140

Insurance & Later Life Planning
Tel: 03330 140143
                                                                                                        
Email: newbusiness@familybsoc.co.uk

Existing account enquiries

Savings
Tel: 03330 140144
Email: savings.service@familybsoc.co.uk

Mortgages
Tel: 03330 140146
Email: mortgage.service@familybsoc.co.uk

Secure messaging
As the security of your data is of paramount importance to us, the Family Building Society has chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging Portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.

Online Banking Support
If you are a savings customer and need help with our Online Banking Service, please call our dedicated Online Banking Support team on 03300 243406.
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Opening hours:

Monday to Friday: 8am - 5:30pm; Saturday: 9am - 12pm, excluding Bank Holidays.

Request a call back

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes. 

Epsom Branch

Address: Ashley Square, Epsom, Surrey, KT18 5DD
Telephone: 03330 140144
Opening hours: Monday - Friday: 9am - 5pm, Saturday: 9am - 12pm, excluding Bank Holidays.
Directions: Ashley Square is at the South Street end of the High Street, adjacent to Marks & Spencer. Parking is available in the Ashley Centre multi-storey car park which is sign posted. To download a map please click this link: Map to our branch.

Head office

Address: Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Fax: 01372 745607
Directions: Download a map to our head office

Intermediaries

Please contact our Mortgage Desk for enquiries:

Email: mortgage.desk@familybsoc.co.uk
Telephone: 01372 744155
Fax: 01372 745607
Opening hours: Monday to Friday: 8am - 5:30pm

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Family Building Society
Ebbisham House
30 Church Street
Epsom
Surrey KT17 4NL
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