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ISA subscription deadlines
Please note, if you wish to top-up an existing ISA for the 2016/2017 tax year, your funds must reach us by Wednesday 5 April to allow time for processing. You can top-up using a debit card via the Online Service until 4.30pm on Wednesday 5 April, but top-ups by Faster Payment or CHAPS (telegraphic transfers) must be sent from your bank account by Tuesday 4 April. Please allow sufficient time for any required documentation to be received by us in the post by Tuesday 4 April. Remember, if you have withdrawn funds from a flexible ISA, you must replace the funds before the end of the tax year in which you withdrew for it not to count against your current tax year subscription limits. If you have not yet made a subscription in this tax year or are unsure whether you have, you should contact us first to check whether a renewal form is required to meet HMRC regulations.

If you wish to open a new ISA for the 2016/17 tax year, we must receive your signed application and supporting documentation by Tuesday 4 April.  Online applications for new ISAs will be suspended from close of business on Thursday 30 March 2017.

Online applications and top-ups for the 2017/2018 tax year will be available from 00.01am on Thursday 6 April.


Enquiries regarding our products and services

New account / product enquiries      
Tel: 03330 140141

Tel: 03330 140140

Insurance & Later Life Planning
Tel: 03330 140143

Existing account enquiries

Tel: 03330 140144

Tel: 03330 140146

Request a call back

Opening hours:

Monday - Thursday 8am - 6pm; Friday 8am - 5:30pm; Saturday 9am - 12pm, excluding Bank Holidays. 

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes. 

Epsom Branch

Address: Ashley Square, Epsom, Surrey, KT18 5DD
Telephone: 03330 140144
Opening hours: Monday - Friday 9am - 5pm, Saturday 9am - 12pm, excluding Bank Holidays.
Directions: Ashley Square is at the South Street end of the High Street, adjacent to Marks & Spencer. Parking is available in the Ashley Centre multi-storey car park which is sign posted. To download a map please click this link: Map to our branch.

Head office

Address: Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Fax: 01372 745607
Directions: Download a map to our head office

Family Building Society
Ebbisham House
30 Church Street
Surrey KT17 4NL
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