- View our Christmas opening hours here. For information on bank transfer processing times over the Christmas period please click here.
About us
Welcome to Family Building Society - innovative mortgage and savings products for the way families live today.
We've been in business for over 125 years. Allow us to introduce ourselves.
Family Building Society is a trading name of National Counties Building Society which has been securely looking after people's money and helping homebuyers since 1896.
From our headquarters in Epsom, Surrey, we provide a professional service to over 63,000 customers throughout England and Wales. Being a mutual Building Society means that we are owned by and run for the benefit of our savings and borrowing members. As we don't have any shareholders, all of our profits are put back into the Society, to benefit you, our members.
Our aim is to be the first choice for families' mortgages and savings. We believe that families who work together across the generations deserve savings and mortgage choice that are backed by excellent personal service and innovative products.
Why are we different?
- We're focused on delivering innovative and flexible mortgage products to meet the needs of the modern family across all generations and individuals not well served by the mass market.
- We have a personal approach to lending and manually underwrite all our mortgages. We use real human beings which means we can advise on a variety of solutions that fit your unique needs.
- We don't judge people by their age. We listen to their story.
- Our unique savings products serve the current needs of the modern savvy saver.
Corporate and financial information
Find out about who we are and the rules by which we operate, latest financial information, AGM results and more.
Award-winning
We are proud to have won a range of awards and achievements recognised by the industry.
FSCS protection
Your savings are protected. All your eligible deposits with us are protected up to a total of £85,000 by the Financial Services Compensation Scheme.
Our history
We've been around for over 125 years and are incredibly proud of our heritage. Read a brief history about how we came to be.
Case studies from our members
Learn how our products have helped real life customers by reading their stories and finding out more about our products.
Careers at the Society
Find out about a variety of roles and career opportunities available within the Society.
Work in the community
We're committed to supporting our local community, various local charities and the environment.
Data Security
We take all issues relating to your data seriously. Find out what we do to protect your data and what you can do to protect yourself.
Secure messaging
We provide a safe and secure method of communication via our Secure Messaging portal so you can discuss account specific information with us.
Protect yourself against fraud and scams
It’s important to be aware of fraud and scams. We've put together some detail on the types of fraud and scams out there and how you can protect yourself.
Charitable assignment
Find out about the charitable assignment process for dealing with any potential windfall conversion benefits.
Our whistleblowing policy
See our whistleblowing policy and how you and our staff can raise a concern about malpractice or wrongdoing within the Society.