Notices

  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.
  • Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

How can we help?

Answers to some of the most commonly asked questions about savings and mortgages.

Please click on the following links for frequently asked questions about our savings accounts and mortgages.

Savings FAQs           Mortgages FAQs 

A-Z Jargon-buster

Not sure what a certain word of phrase means in finances or mortgages? Use our glossary to understand any terms you're not familiar with.

See full A-Z