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Online Service update. Due to planned essential maintenance, our Online Service will not be available between the hours of 8:00 am until 6:00 pm on the 15 December. We apologise for any inconvenience this may cause.
Homes for Ukraine
Important information about the 'Homes for Ukraine' scheme
As the tragic events in Ukraine unfold, we understand that some of our mortgage members will want to provide a Ukrainian family safe and secure accommodation under the Government’s ‘Homes for Ukraine’ scheme. The Family Building Society, alongside the Building Societies Association, support this initiative.
More details of the scheme can be found on this website: https://homesforukraine.campaign.gov.uk/ which will be regularly updated.
If you are considering taking part in the scheme we would ask that you read the advice and conditions on the Government website carefully. The FAQ section has a wealth of information and can be viewed here: Homes for Ukraine scheme: frequently asked questions - GOV.UK (www.gov.uk)
If you have a mortgage with us and wish to take part in the scheme please be re-assured that we have no objection to you sharing your home and you do not need to approach us for permission to do so. If, however, you are considering using a self-contained unit, such as an annex or second home then as this may create a formal tenancy we would recommend that you take appropriate advice first. Our consent to a formal tenancy would be required.
If you have any questions please contact our Mortgage Service Team:
Telephone: 03330 140146
Email: mortgage.service@familybsoc.co.uk
Opening hours:
Monday to Friday: 9am - 5.30pm.
Saturday: Closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes