Notices

  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.

  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.

Homes for Ukraine

Important information about the 'Homes for Ukraine' scheme

As the tragic events in Ukraine unfold, we understand that some of our mortgage members will want to provide a Ukrainian family safe and secure accommodation under the Government’s ‘Homes for Ukraine’ scheme. The Family Building Society, alongside the Building Societies Association, support this initiative.

More details of the scheme can be found on this website: https://homesforukraine.campaign.gov.uk/ which will be regularly updated.

If you are considering taking part in the scheme we would ask that you read the advice and conditions on the Government website carefully. The FAQ section has a wealth of information and can be viewed here: Homes for Ukraine scheme: frequently asked questions - GOV.UK (www.gov.uk)

If you have a mortgage with us and wish to take part in the scheme please be re-assured that we have no objection to you sharing your home and you do not need to approach us for permission to do so.  If, however, you are considering using a self-contained unit, such as an annex or second home then as this may create a formal tenancy we would recommend that you take appropriate advice first.  Our consent to a formal tenancy would be required.

 

If you have any questions please contact our Mortgage Service Team:

Telephone: 03330 140146

Email: mortgage.service@familybsoc.co.uk

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes