Notices
  • It's been a record year for us on the awards front. Read about our latest award win at the Mortgage Introducer Awards, and all the other awards we've won in 2024. Find out more
  • Our Autumn newsletter is now available. You can download it here

  • Mortgage products - From today, Friday 22 November, we've made changes to our mortgage product range. This includes increases across our Owner Occupier Fixed Rate Repayment and Interest-Only products, as well as our Buy to Let Fixed Rate products.

  • Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 December 2024. We will be writing to all customers individually to confirm the new rates.

    Mortgages: Tracker mortgages will change on 25 December 2024 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

    (Notice updated 08/11)

  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable between Thursday 12 December at 10:00pm until Friday 13 December at 2:00am. It will also be unavailable on Sunday 15 December between 8:00am and 6:00pm. We apologise for any inconvenience this may cause.

A record year for awards

Our latest award win at the Mortgage Introducer Awards, makes it a record year for us on the awards front. 

On 27 November 2024 we won the Mortgage Lender of the Year at the Mortgage Introducer Awards. This caps what has been a record year for the Society.

We've won four awards, the most we've ever won in a year as Family Building Society. We've also been Highly Commended for a further five awards, and Commended or shortlisted for another five awards.

This achievement is all the more pleasing given the period of growth and change we have been undertaking within the Society, so it's great to be recognised for maintaining such high standards with our products and service.

Here is a list of the accolades we have received in 2024;

 

Mortgage Introducer AwardsMortgage Lender of the YearWinner
What Mortgage AwardsBest Guarantor/Family Support Mortgage LenderWinner
Financial Reporter AwardsBest Later Life LenderWinner
What Mortgage AwardsBest Remortgage LenderWinner
The Personal Finance Awards 2023/24Best Building Society Customer ServiceHighly Commended
The Personal Finance Awards 2023/24Best First Time Buyer Mortgage ProviderHighly Commended
FTAdviser - Diversity in Finance AwardsCultural Awareness Initiative of the YearHighly Commended
MoneyAge AwardsBuilding Society of the YearHighly Commended
The Personal Finance Awards 2024/25Best Building Society Customer ServiceHighly Commended
Moneyfacts Consumer AwardsBest Service from a Mortgage ProviderCommended
L&G Mortgage Club AwardsBest Lender for Later Life LendingShortlisted
MoneyAge AwardsLater Life Lender of the YearFinalist
Mortgage Introducer AwardsLater Life Lender of the YearFinalist
Mortgage Introducer AwardsDiversityFinalist



What Mortgage Awards - Best Guarntor FS Mortgage Lender What Mortgage Awards - Best Remortgage Lender Financial Reporter Brokers' Choice Awards 2024 - Best Later Life Lender