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Online Service update. Due to planned essential maintenance, our Online Service will not be available between the hours of 8:00 am until 6:00 pm on the 15 December. We apologise for any inconvenience this may cause.
Opening and operating an account on behalf of someone else
If you want to set up a Power of Attorney or Deputy to open an account or if you have been appointed a Power of Attorney, Deputy or Third Party you can find out below how to open and/or operate accounts on behalf of someone else.
Opening an account
If you're a new customer or an existing customer opening a new account, you and your Attorney or Deputy will need to complete the relevant account application form. Your Attorney or Deputy will need to be registered with us to do this.
Existing customers
1. Request an account application form
- Over the phone by calling 03330 140144 - This will be sent by post
- From our Epsom branch
2. Return the completed account application form
This can be returned to us;
- At our Epsom branch
- By Post; FREEPOST, FAMILY BUILDING SOCIETY
- By secure upload
We will set up your account as soon as we are able to upon receipt of the application form.
3. Make the opening deposit
This can be made by cheque, or by transfer from another savings account with us (subject to normal withdrawal terms of the paying account). Other forms of payment can be considered in certain circumstances. For further information please contact our Family Service Team on 03330 140144 or email savings.service@familybsoc.co.uk
As soon as your first payment is made into your account, your opening certificate will be issued.
4. Adding funds to the account
Once the account is open you and your Attorney or Deputy will be able to add funds to the account in the ways outlined by the accounts terms and conditions.
New customers
If you have not yet registered a Power of Attorney or Deputy with us
, you or your Attorney or Deputy will need to do the following;
1. Request an account application form and a Power of Attorney form
- Over the phone by calling 03330 140144 - This will be sent by post
- From our Epsom branch
2. Return the completed account application form and Power of Attorney form (along with the original or certified copies of your Power of Attorney document*)
This can be returned to us;
- At our Epsom branch
- By Post; FREEPOST, FAMILY BUILDING SOCIETY
*If you have an access code from the Government (It’s 13 characters long and begins with the letter V), you can provide us with the access code to verify your Power of Attorney, so you won't need to send us the original or a certified copy of your Power of Attorney document. To find out more details about access codes, including what you need to do to get one please visit www.gov.uk/use-lasting-power-of-attorney
We will aim to set up your account as soon as we are able to upon receipt of the application form.
As you are a new customer, as part of the account opening process, we will need to run an electronic identity check.
3. Verify your personal bank account
We will require at least one cheque to be drawn against your personal bank account to allow the new account to be opened. This will allow us to carry out an anti-money laundering check.
If we're unable to verify your identity by this method we'll advise you of the additional documentation required to complete the account opening process.
If you are unable to provide a personal cheque from the account the funds are to be drawn from please contact our New Business Team on 03330 600 723 or
email newbusiness@familybsoc.co.uk to discuss the circumstances before you apply.
4. Make the opening deposit
This can be made by cheque, or by transfer from another savings account with us (subject to normal withdrawal terms of the paying account). As soon as your first payment is made into your account, your opening certificate will be issued.
5. Adding funds to the account
Once the account is open you and your Attorney or Deputy will be able to add funds to the account in the ways outlined by the accounts terms and conditions.
Account management
Attorneys and Deputies
Once the account is opened you can register for our Online Service and operate the account online. You will be unable to open an account using the Online Service, but paper applications can be submitted for all eligible accounts, including accounts that can only be opened online. For further information please read our Online Service terms and conditions.
Withdrawals will only be sent to the account holder’s bank account. Instructions for the account can be given online, over the phone, by post or at our Epsom branch.
Third Party Mandate
You can only make withdrawals and/or close accounts. Withdrawals will only be sent to the account holder’s bank account. Instructions for the account can be given over the phone, by post or at our Epsom branch.
Third Party Authority
You can only discuss details accounts with us.
Contact us
Please contact the Family Service Team for more details on 03330 140144 or email savings.service@familybsoc.co.uk
What account operations can an Attorney, Deputy or Third Party do?
Account operation | Power of Attorney or Deputy | Third Party Mandate | Third Party Authority |
| Open a new account | Yes | No | No |
| Open a new account online* | No* | No | No |
| Discuss an existing account | Yes | No | Yes |
| Manage an account | Yes | No | No |
| Manage an account online | Yes | No | No |
| ISA/Bond Maturity instruction | Yes | No | No |
| Make withdrawals from account | Yes | Yes | No |
| Close an account | Yes | No | No |
*Accounts that can only be opened online, can be opened by post or in branch by Attorneys or Deputies.