Opening and operating an account on behalf of someone else

If you have not yet registered a Power of Attorney or Deputy with us , you or your Attorney or Deputy will need to do the following;

1. Request an account application form and a Power of Attorney form

• Over the phone by calling 03330 140144 - This will be sent by post
• From our Epsom branch

2. Return the completed account application form and Power of Attorney form (along with the original or certified copies of your Power of Attorney document*)

This can be returned to us;

• At our Epsom branch
• By Post; FREEPOST, FAMILY BUILDING SOCIETY

*If you have an access code from the Government (It’s 13 characters long and begins with the letter V), you can provide us with the access code to verify your Power of Attorney, so you won't need to send us the original or a certified copy of your Power of Attorney document. To find out more details about access codes, including what you need to do to get one please visit www.gov.uk/use-lasting-power-of-attorney 

We will aim to set up your account as soon as we are able to upon receipt of the application form.

As you are a new customer, as part of the account opening process, we will need to run an electronic identity check.

3. Verify your personal bank account

We will require at least one cheque to be drawn against your personal bank account to allow the new account to be opened. This will allow us to carry out an anti-money laundering check.  If we're unable to verify your identity by this method we'll advise you of the additional documentation required to complete the account opening process.

If you are unable to provide a personal cheque from the account the funds are to be drawn from please contact our New Business Team on 03330 600 723 or email newbusiness@familybsoc.co.uk to discuss the circumstances before you apply.  

4. Make the opening deposit

This can be made by cheque, or by transfer from another savings account with us (subject to normal withdrawal terms of the paying account). As soon as your first payment is made into your account, your opening certificate will be issued.

5. Adding funds to the account

Once the account is open you and your Attorney or Deputy will be able to add funds to the account in the ways outlined by the accounts terms and conditions.

Withdrawals will only be sent to the account holder’s bank account. Instructions for the account can be given online, over the phone, by post or at our Epsom branch.