Notices

Savings customers - the interest rates on many of our variable rate savings products will be decreasing from 6 January 2025. Find out more

We will be emailing or writing to you shortly to let you know of how these decreases affect you. In the meantime, you can see all of these changes here.
Mortgage customers - our Managed Mortgage Rate (MMR) will decrease by 0.25% from 20 January 2025. Find out more:

From 20 January 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.
We will be writing to existing customers who have been impacted by this change, shortly, with details relevant to them.
View our Christmas opening hours here. For information on bank transfer processing times over the Christmas period please click here.
Rate changes following Bank of England decision to decrease its Bank Rate by 0.25% to 4.75% on 7 November 2024. Find out more

Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 December 2024. We will be writing to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 December 2024 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
(Notice updated 08/11)

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Certifying your documents

When confirming your identity, it's important that the correct procedures are followed. If your documents require certification, our easy to follow guide will take you through the process.

It's very important that any documents sent are correctly certified otherwise we may not be able to accept them. Please refer to our handy checklist, to help guide you through the process.

Which documents need to be certified?

To confirm your identity, we need one of the following Government issued documents to be correctly certified:

Valid, signed and in date passport*
Valid, in date UK photo card or old style paper driving licence*
Firearms certificate or shotgun licence*
HMRC Tax notification (Excluding Self Assessment)
Recent evidence of entitlement to a state or local authority benefit (e.g. state pension, tax credit or housing benefit)

* For your own protection, we advise not to send original documents through the post and recommend sending certified photocopies. All documents received will be sent back to your home address when your identity has been confirmed.

Who can certify my documents?

A certified document is a copy of the original signed by specific 'Professional Persons'.

We accept copies certified by:

a solicitor/lawyer
an accountant
a bank or building society official
an Independent Financial Advisor (IFA)
a mortgage broker
a medical doctor

Please note, documents cannot be certified by yourself and we do not accept documents certified by a family member, or those with educational professions such as teachers and university tutors.

How to certify your documents

The certification MUST be dated within the last 12 months and include:

Date of certification
The specific wording “Certified to be a true copy of the original”
Full name, job title, signature, company address and contact details of the certifier.

Sending your documents

Please send your documents to:

Freepost FAMILY BUILDING SOCIETY

and mark them for the attention of the relevant department.

Or you are welcome to bring your documents into our Epsom Branch:
Family Building Society, Ashley Square, Epsom, Surrey, KT18 5DD.

Please note, we cannot accept proof of ID uploaded to our Secure Document Upload, or via email.