Secure Messaging

Notices

Savings customers - the interest rates on many of our variable rate savings products will be decreasing from 6 January 2025. Find out more

We will be emailing or writing to you shortly to let you know of how these decreases affect you. In the meantime, you can see all of these changes here.
Mortgage customers - our Managed Mortgage Rate (MMR) will decrease by 0.25% from 20 January 2025. Find out more:

From 20 January 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.
We will be writing to existing customers who have been impacted by this change, shortly, with details relevant to them.
View our Christmas opening hours here. For information on bank transfer processing times over the Christmas period please click here.
Rate changes following Bank of England decision to decrease its Bank Rate by 0.25% to 4.75% on 7 November 2024. Find out more

Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 December 2024. We will be writing to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 December 2024 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
(Notice updated 08/11)

As the security of your data is of paramount importance to us, we’ve chosen to provide you with an additional, secure method of communication through our Secure Messaging portal.

Powered by Mimecast (a leading global provider of secure email cloud services), the Secure Messaging Portal offers a safe and straightforward way for us to:

discuss account specific information with you
securely send you electronic files
securely receive electronic files from you.

We still send you normal emails for non-sensitive information, but we'll only use the Secure Messaging Portal (for more information on how to use the portal please refer to the questions below), or the separate Secure Message functionality within our Online Service, to discuss account specific details with you.

How does it work?

To open a secure message from us or to send us a secure message using the Mimecast system, you’ll need to log in to our dedicated Secure Messaging portal.

The first time you use the secure message system to open a message from us, you’ll receive a separate email containing your login information and then you’ll be prompted to change your password at the first login. After this you can change your password whenever you want.

You’ll only be able to send us a message once we’ve initiated your portal login. This happens when we first send a message to you via the portal. So, if you haven’t received any messages from us through the Secure Messaging portal before, but would like to use the portal to send us a secure message, please just call us on 03330 140144 and we’ll happily set you up.

All Mimecast email messages contain straightforward instructions (either within the email itself or as an attachment) on how you open messages or download or upload files.

Want to know more?

We hope you find our Secure Messaging portal useful and reassuring.

If you do have any concerns regarding the security or validity of communications from the Secure Messaging portal or simply want to know more, feel free to get in touch.

Ask us to call back Email us

Added peace of mind

We’ve introduced this additional communication channel for your peace of mind. It means you can openly exchange sensitive account-related information and documents with us quickly and safely.

If you've registered for our Online Service and already use the Secure Message facility in it and are happy to carry on, then that’s absolutely fine. Likewise, if you’ve used our Secure Document Upload form to send us files and you want to carry on doing that, that’s fine too.

Family Building Society is proud to have received Cyber Essentials Plus accreditation

Data Security

We take all issues relating to your data seriously. Find out what we do to protect your data and what you can do to protect yourself.

Find out more

Added peace of mind

Family Building Society is proud to have received Cyber Essentials Plus accreditation

Data Security