Notices

  • Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 December 2024. We will be writing to all customers individually to confirm the new rates.

    Mortgages: Tracker mortgages will change on 25 December 2024 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

    (Notice updated 08/11)

  • Online Service update. Due to planned essential maintenance, our Online Service will not be available between the hours of 8:00 am until 6:00 pm on the 15 December. We apologise for any inconvenience this may cause.

Power of Attorney and Third Party Mandate

Allow someone to help manage your financial affairs and act on your behalf if you're no longer able to do so.

If you’d like to appoint someone to help you manage the finances you have with us, or alternatively, if you have been asked by a friend or family member to help them with their finances, there are a number of ways that this can be set up;

  • Power of Attorney - Ordinary and Lasting
  • Third Party Mandate

Please note that any Power of Attorney automatically ceases if the person who set it up dies. Any authority as Attorney is not valid from the date of death.

For queries relating to accounts that already have a Power of Attorney, Deputy or Third Party Mandate, please contact our Family Service Team on 03330 140144.

 

Power of Attorney

A Power of Attorney is a legally binding document that allows someone (the Attorney) to make decisions for you or act on your behalf if you're no longer able to do so, or if you no longer want to make your own decisions.

The Power of Attorney is set up whilst you are fully capable of making your own decisions and normally only takes effect if your mental capacity changes and requires the Attorney to make decisions on your behalf.

There are a number of reasons why you might need someone to make decisions for you or act on your behalf:

  • If the situation is temporary; for example you were in hospital and needed help with everyday things such as paying bills
  • If the situation is longer-term; for example you were diagnosed with dementia and lost the mental capacity to make your own decisions in the future.

 

Different types of Power of Attorney

Opening and operating accounts on behalf of someone else

Details on the application process as a Power of Attorney, Deputy or Third Party Mandate, including links to forms and contact details.

Find out more
This covers decisions about your financial affairs and is only valid while you have mental capacity. It is suitable if you need cover for a temporary period (hospital stay or holiday) or if you find it hard to get out, or you want someone to act for you.

You can limit the power you give your attorney so that they can only deal with certain assets, for example, your bank account but not your home.

For more details on PoA you can visit the  Age UK website.

A Lasting Power of Attorney (LPA) is a way of giving someone you trust the legal authority to make decisions on your behalf if you lose the mental capacity to do so in the future, or if you no longer want to make decisions for yourself.

There are two types of LPA:

  • LPA for financial decisions
  • LPA for health and care decisions.

Putting in place a LPA offers security for you and your loved ones and lets you decide what should happen if old age, illness or injury leaves you unable to deal with your own affairs. This can also reduce the likelihood of family conflicts in the future.

Without this in place, your family and friends may find it difficult to manage your affairs and they may not know your wishes.

For more details on Lasting PoA you can visit the Age UK website.

 

How do I open and operate an account via Power of Attorney?

An Ordinary Power of Attorney needs to be registered against a savings account, so whether you're a new or existing customer, you and your Attorney will need do the following;

  • Complete the relevant account application form.
  • Complete a Power of Attorney form which can be requested over the phone by calling 03330 140144 and will be sent by post, or from our Epsom branch, and returning it to us with an original or certified copy of the Power of Attorney documents. Alternatively, if you have an access code from the Government (It’s 13 characters long and begins with the letter V), you can provide us with the access code to verify your Power of Attorney.  To find out more details about access codes, including what you need to do to get one please visit www.gov.uk/use-lasting-power-of-attorney 

If you’re a new customer we'll need to check your identity by making searches about you at a credit reference agency that will supply us with information. If we're unable to verify your identity by this method we'll advise you of the additional documentation required to complete the account opening process.

If you already have a savings or mortgage account with us, your signature matches our records and your name and address haven’t changed, you won't need to provide further evidence of your identity.

 

Deputy arrangement

A Deputy arrangement is very similar to a Power of Attorney, however it is not arranged prior to a situation occurring where mental capacity has diminished. It usually only happens if the person who lacks capacity to make decisions has not made a Power of Attorney but suddenly requires assistance with their finances.

A Deputy is authorised by the Court of Protection to make decisions on their behalf. The process of appointing Deputies through a Court of Protection can take many months, during which financial assets may be effectively frozen.

Use the Deputy details form to register a Court of Protection Order. You'll also need to return to us an original copy of the Court of Protection Order and identification for each Deputy.

Please note any Court of Protection automatically ceases on the death of the person this was set up for. Any authority as Deputy is not valid from the date of death.

 

Online Service

As a Power of Attorney you will be unable to open an account online. However, you can operate existing accounts online via our Online Service. This allows you to pay into these accounts and make withdrawals, as long as the funds are going to the beneficiary's nominated bank account. For full details click here.


Third Party Mandate

A Third Party Mandate is a document that tells us we can accept withdrawal instructions relating to your account from a specific named person of your choosing (‘the third party’).

A Third Party Mandate is not normally a permanent instruction and needs to be renewed annually if it is still required. It is useful for circumstances where you are unable to attend your local branch due to injury or illness or you are moving away and need someone else to maintain your account for you.

In order to set up your Third Party Mandate you'll need to complete a Third Party Mandate form and return it to us along with identification for the third parties and the completed application form for the product you require.

If you're a new Member, we'll check your identity by making searches about you at a credit reference agency that will supply us with information. If we're unable to verify your identity by this method we'll advise you of the additional documentation required to complete the account opening process.

If you already have account with us, your signature matches our records and your name and address haven’t changed, you won't need to provide further evidence of your identity.
Your Third Party Mandate arrangement will end one year from set up. We'll contact you before the end of the arrangement to check if you wish to continue with the mandate or not. If you wish to continue the mandate arrangement you'll need to fill in another  Third Party Mandate form which we'll provide in our letter. 
 

Contact our expert UK team

New enquiries

Savings - 03330 140141

Mortgages - 03330 140140

newbusiness@familybsoc.co.uk

Existing customers

Savings - 03330 140144
 savings.service@familybsoc.co.uk

Mortgages - 03330 140146
 mortgage.service@familybsoc.co.uk

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