Members' annual questionnaire and Autumn newsletter 2024

Notices

Savings customers - the interest rates on many of our variable rate savings products will be decreasing from 6 January 2025. Find out more

We will be emailing or writing to you shortly to let you know of how these decreases affect you. In the meantime, you can see all of these changes here.
Mortgage customers - our Managed Mortgage Rate (MMR) will decrease by 0.25% from 20 January 2025. Find out more:

From 20 January 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.
We will be writing to existing customers who have been impacted by this change, shortly, with details relevant to them.
View our Christmas opening hours here. For information on bank transfer processing times over the Christmas period please click here.
Rate changes following Bank of England decision to decrease its Bank Rate by 0.25% to 4.75% on 7 November 2024. Find out more

Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 December 2024. We will be writing to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 December 2024 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
(Notice updated 08/11)

Members' annual questionnaire

Our questionnaire is now open! Share your feedback and you could win £500*.

Last year over 3,800 Members provided feedback on our service and products. We really value your views and hope you’ll take the time to complete our online survey. It helps us to ensure we’re providing the products and service you want and identify improvements we can make.

As a thank you for participating, we’re giving you the opportunity to win £500*. After completing the survey, simply fill in your details to enter.

Complete the questionnaire

As we strive to reduce our carbon footprint, we're once again partnering with eForests and will be planting a tree for every 10 surveys completed online. As a result of your online submissions last year we planted 383 trees!

Our Autumn newsletter

Our Autumn newsletter is now available, which includes a foreword from our CEO Mark Bogard, with his thoughts on the economic changes in the UK, and the return of Stamp Duty for first and second time buyers. Plus we've included an update on Confirmation of Payee changes that were made in October, a reminder of some useful fraud and scam tips, our recent success in a charity football match and much more. We hope you’ll find it interesting.

Download our newsletter

*Prize draw terms and conditions:

1. The closing date is 27 December 2024 at 5pm.
2. Only one entry per person.
3. No purchase necessary.
4. Prize draws and competitions are only open to UK residents aged 18 years or over.
5. Employees of Family Building Society and their families are ineligible to enter.
6. The prize draw is £500 which can be paid by transfer to your bank account or by cheque.
7. The winner will be drawn randomly using a secure computer-based program under independent supervision. The judge will oversee the draw and the judge's decision is final.
8. Our website will be updated to confirm the draw has taken place no later than 10 January 2025. We will not publish the winner’s name to maintain their anonymity.

In these terms and conditions "we", "us" and "our" refer to Family Building Society. By entering this prize draw entrants agree to be bound by these terms and conditions.