Members' annual questionnaire and Autumn newsletter 2024

Notices

Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 10pm on Wednesday 3 December to 2am on Thursday 4 December, and from 8am to 5pm on Sunday 14 December. We apologise for any inconvenience this may cause.
Important update to the Financial Services Compensation Scheme (FSCS) deposit protection limit

From 1 December 2025, the FSCS deposit protection limit for your savings will increase to £120,000, up from £85,000. Read more about the FSCS changes.
Important changes to our mortgage products - Find out more.

Mortgage products - On Wednesday 5 November 2025, we've made changes to our mortgage product range. This includes decreases across most of our Fixed Rate products for Owner Occupier and Buy to Let products.
In addition we have withdrawn our 60% LTV Buy to Let product range, with only our 75% LTV Buy to Let products remaining on sale.

We've also launched new Buy to Let products available only for existing borrowers and further advance purposes without Product Fees.
Our new and improved Online Service is here. Find out more

We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use. Online Service changes

Our Autumn newsletter

Our Autumn newsletter is now available, which includes a foreword from our CEO Mark Bogard, with his thoughts on the economic changes in the UK, and the return of Stamp Duty for first and second time buyers. Plus we've included an update on Confirmation of Payee changes that were made in October, a reminder of some useful fraud and scam tips, our recent success in a charity football match and much more. We hope you’ll find it interesting.

Download our newsletter