Members' annual questionnaire and Autumn newsletter 2024

Notices

Mortgage customers - Your mortgage statements are now available on our Online Service. Printed copies of your mortgage statements have been sent to you by post and should arrive by Friday 30 January.

We’re pleased to let you know that your mortgage statements are now available to view on our Online Service. To view these log in to the Online Service, select ‘View account’ and then within the ‘Mortgage account summary’ page, click on ‘Statements’.
Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. We have emailed or written to you to let you know of how these interest rate decreases affect you. See our variable savings rate changes
The Bank of England Base Rate decreased by 0.25% to 3.75% on 18 December 2025. Read more about our rate changes

Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
Important changes to our mortgage products - Find out more.

Mortgage products - On Tuesday 20 January 2026, we made changes to our mortgage product range. This includes enhanced Buy to Let HMO criteria, now catering to properties with up to six bedrooms (previously four bedrooms)
Managed Mortgage Rates and Discounted Variable Rates
From 7 February 2026, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.15%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.
We will shortly be writing to existing customers who have been impacted by this change, with details relevant to them.

Our Autumn newsletter

Our Autumn newsletter is now available, which includes a foreword from our CEO Mark Bogard, with his thoughts on the economic changes in the UK, and the return of Stamp Duty for first and second time buyers. Plus we've included an update on Confirmation of Payee changes that were made in October, a reminder of some useful fraud and scam tips, our recent success in a charity football match and much more. We hope you’ll find it interesting.

Download our newsletter