Notices

Our Online Service

On 12 May 2025 we launched our new and improved Online Service. 


We've improved our Online Service to make it simpler and easier for you to use. With added benefits, a new modern design and improved navigation we want to provide you with the best online experience possible. Discover more about our new and improved Online Service.

If you’re already registered for our Online Service

First time since 12 May you're logging in?

Please read the instructions below.

 

 

Already logged in since 12 May?

You can log in using this link below.

If this is your first time logging in since 12 May please follow these seven simple steps

You'll need to only do this once so we can transfer you over to our improved Online Service. It will only take a few minutes.

You'll be asked to:

  • Log in using your usual Username and password
  • Confirm your Memorable Word or create a new one
  • Confirm your country of residence, preferred contact number and marketing preferences.
Kindly note: Due to improved security, you must have a unique email address for your Online Service account. If you currently share an email address with another customer, a different email address will need to be used to register or transfer each Online Service account on our upgraded system.

Next time you log into the Online Service you'll be able to use your email address as your User ID. You’ll also be asked to confirm a One-Time Passcode which will be sent to your mobile phone as a text message or as a voice message to your landline. This will be in place of your Memorable Word.

Please note: If, after three unsuccessful logins, you're unable to complete the steps below please re-register for our Online Service.

 

Step 1: Log in to the Online Service

  • Log into the Online Service with your usual login details.


Online Service

Step 2: Enter three characters from your current Memorable Word

  • Enter the three characters from your current Memorable Word as requested.
  • Click 'Confirm'.
Online Service

Step 3: Enter your current Memorable Word or create a new one

  • Either enter your current Memorable Word or create a new one.
  • Create a hint to remind you of your Memorable Word.
  • Click 'Confirm'.

 

Please note: When you next log into the Online Service, you’ll be asked to enter a One-Time Passcode which will be sent to your mobile phone as a text message or as a voice message to your landline.  This will be in place of your Memorable Word.

Please remember, we will never contact you to ask for your One-Time Passcode and you shouldn't share this with anyone.

 

Online Service

Step 4: Important information 

  • Please read this important information and click 'Continue'.
Online-Service-Migration-Important-Information2

Step 5: Confirm your profile - Country of residence and contact number 

  • Confirm your Country of residence. 
  • Scroll down the page to the section 'For your security'.
  • Confirm your contact number. This will either be your mobile or home phone number. 

    Important: We've introduced two-factor authentication each time you log in to the Online Service. A phone number is needed to verify your identity. Next time you log in you’ll receive a One-Time Passcode to your mobile phone as a text message or as a voice message to your landline.
  • Click 'Confirm your details'.

 

Online Service

Step 6: Confirm your marketing preferences

  • Select and confirm your marketing preferences.
  • Click 'Confirm your details'.
Online Service

Step 7: Success - all done

  • You’ll be logged into the Online Service and will see an overview of your accounts. 
  • Please note: You'll receive an email from us (titled 'Profile Change') which will confirm your personal details have been changed. No further action is required.

 

If you're ready to log in please use the link below.

Online Service

Please note

If, after three unsuccessful logins, you're unable to complete the steps above please re-register for our Online Service.

 

First time since 12 May you're logging in?

Please log in using the link below.

Already logged in since 12 May?

You can log in using this link below.

Not registered for our Online Service?

If you're an existing customer and would like to access your accounts online, you will need to register for our Online Service.

 

Need some extra help?

There are some frequently asked questions below and, if you still need some help, please get in touch with our friendly Online Support Team by calling us on 03300 243406. Our phone lines are open Monday - Friday (9am - 5:30pm); excluding Bank Holidays.

Our handy guide provides useful information on how to operate your account online.

Two factor authentication adds an extra layer of security and is designed to make sure you're the only person who can access your Family Building Society account(s).

It is a security measure which requires you to provide two separate forms of identification to verify your identity when logging in. For our Online Service, the first factor is your password, and the second factor is a One-Time Passcode which will be sent to your mobile phone as a text message or as a voice message to your landline.

The One-Time Passcode is a unique code that is sent to your mobile phone as a text message or as a voice message to your landline which you will be required to enter each time you log in to the Online Service.

The One-Time Passcode is 6 digits long and is valid for 2 minutes from the time that it is sent to you. 

It’s important to make sure your registered mobile and home landline numbers are up to date so you receive these One-Time Passcodes. Family Building Society will never call or email you to ask you to share part or all of your Online Service Username, password, Memorable Word or One-Time Passcode.

If you’ve forgotten your password, you can request a password reset online which will send a code to your registered email address. You will need your Username to request a password reset. If you’ve forgotten your Username, you can request a Username reminder via the log in screen.

Once you have received your password reset code, please input this into the box which appears on screen. If entered successfully, you will then be prompted to change your password. 

There are various error messages that can appear throughout our Online Service. We hope that these messages are informative, however if you’re unsure about an error message you are receiving or have been locked out of your account, please call us on 03300 243406. 

We’ve introduced two-factor authentication each time you log in. By providing an extra layer of security to your online account it helps prevent unauthorised access and financial fraud.

When logging into the Online Service, you’ll also now be able to log in by using your email address as your User ID.

No. Your savings and mortgage account numbers will remain the same.