GET IN TOUCH
Please note: Our Epsom Branch will be closed between 12pm - 2:15pm on Friday 14 December 2018 and also between 3pm - 5pm on Tuesday 18 December 2018 due to staff training. We apologise for any inconvenience caused.
Our Head Office opening hours during the Christmas period are as follows:
Saturday 22 December: Open 9am - 12pm
Monday 24 December (Christmas Eve): Open 8am - 12:30pm
Tuesday 25 December (Christmas Day): Closed
Wednesday 26 December (Boxing Day): Closed
Thursday 27 December: Open 9am - 5pm
Friday 28 December: Open 9am - 5pm
Saturday 29 December: Open 9am - 12pm
Monday 31 December (New Year’s Eve): Open 9am - 5pm
Tuesday 1 January (New Year’s Day): Closed
Normal opening hours will resume from Wednesday 2 January 2019.
Our Epsom Branch opening hours during the Christmas period are as follows:
Saturday 22 December: Open 9am - 12pm
Monday 24 December (Christmas Eve): Open 9am - 12pm
Tuesday 25 December (Christmas Day): Closed
Wednesday 26 December (Boxing Day): Closed
Thursday 27 December: Open 9am - 5pm
Friday 28 December: Open 9am - 5pm
Saturday 29 December: Open 9am - 12pm
Monday 31 December (New Year’s Eve): Open 9am - 5pm
Tuesday 1 January (New Year’s Day): Closed
Normal opening hours will resume from Wednesday 2 January 2019.
Please note: Cut off times for withdrawals over the Christmas period are as follows:
Monday 24 December (Christmas Eve):
11am (withdrawals requested after this will not be processed until Thursday 27 December)
Thursday 27 December:
2:30pm (withdrawals requested after this will not be processed until Friday 28 December)
Friday 28 December:
2:30pm (withdrawals requested after this will not be processed until Monday 31 December)
Monday 31 December (New Year’s Eve):
2:30pm (withdrawals requested after this will not be processed until Wednesday 2 January).
Enquiries regarding our products and services
New Customers
Savings
Telephone: 03330 140141
Mortgages
Telephone: 03330 140140
Insurance & Later Life Planning
Telephone: 03330 140143
Email: newbusiness@familybsoc.co.uk
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Speak to this team to help with:
Opening a new savings account
Questions on interest rates
What's new
Finding out more about other services
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Opening hours:
Monday to Friday: 8am - 5:30pm; Saturday: 9am - 12pm, excluding Bank Holidays.
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.
Please note: If you would like to open one of our accounts in person, please visit our branch in Ashley Square, Epsom, Surrey, KT18 5DD.
Existing Customers
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Savings
Telephone: 03330 140144
Email: savings.service@familybsoc.co.uk
Mortgages
Telephone: 03330 140146
Email: mortgage.service@familybsoc.co.uk
Online Banking Support
If you are a savings customer and need help with our Online Banking Service, please call our dedicated Online Banking Support team on 03300 243406.
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Speak to this team to help with:
Bank enquiries
Making a transaction on your account
Using the secure Online Service
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Opening hours:
Monday to Friday: 8am - 5:30pm; Saturday: 9am - 12pm, excluding Bank Holidays.
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes
Request a call back
If you would like us to call you back, please complete our call back request form.
Secure messaging
As the security of your data is of paramount importance to us, the Family Building Society has chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging Portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.
Epsom Branch
Alternately, you are welcome to call into our Epsom Branch:
Address: Ashley Square, Epsom, Surrey, KT18 5DD
Telephone: 03330 140144
Opening hours: Monday - Friday: 9am - 5pm, Saturday: 9am - 12pm, excluding Bank Holidays.
Directions: Ashley Square is at the South Street end of the High Street, adjacent to Marks & Spencer. Parking is available in the Ashley Centre multi-storey car park which is sign posted. To download a map please click this link: Map to our branch.
Head office
Address: Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Fax: 01372 745607
Directions: Download a map to our head office
Please note: If you would like to open one of our accounts in person, please visit our branch in Ashley Square, Epsom, Surrey, KT18 5DD.
Intermediaries
Please contact our Mortgage Desk for enquiries:
Email: mortgage.desk@familybsoc.co.uk
Telephone: 01372 744155
Fax: 01372 745607
Opening hours: Monday - Friday: 8am - 5:30pm
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.