New Customers
Savings
Telephone: 03330 140141
Mortgages
Telephone: 03330 140140
Insurance & Later Life Planning
Telephone: 03330 140143
Email: newbusiness@familybsoc.co.uk
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Speak to this team to help with:
Opening a new savings account
Questions on interest rates
What's new
Finding out more about other services
Difficulty with hearing or speech?
Please click here for important information about our Relay UK service
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Opening hours:
Monday to Friday: 9am - 5.30pm. Saturday: Closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.
Please note: If you would like to open one of our accounts in person, please visit our branch in Ashley Square, Epsom, Surrey, KT18 5DD.
Existing Customers
We will ask a range of different questions to check your identity, so please make sure you have your account information with you when you call us.
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Savings
Telephone: 03330 140144
Email: savings.service@familybsoc.co.uk
Mortgages
Telephone: 03330 140146
Email: mortgage.service@familybsoc.co.uk
Online Banking Support
If you are a savings customer and need help with our Online Banking Service, please call our dedicated Online Banking Support team on 03300 243406.
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Speak to this team to help with:
Bank enquiries
Making a transaction on your account
Using the secure Online Service
Difficulty with hearing or speech?
Please click here for important information about our Relay UK service
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Opening hours:
Monday to Friday: 9am - 5.30pm. Saturday: Closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes
Request a call back
If you would like us to call you back, please complete our call back request form.
Secure messaging
As the security of your data is of paramount importance to us, the Family Building Society has chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging Portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.
Epsom Branch
Alternately, you are welcome to call into our Epsom Branch:
Address: Ashley Square, Epsom, Surrey, KT18 5DD
Opening hours: Monday - Friday: 9am - 3.30pm. Saturday: Closed
Directions: Ashley Square is at the South Street end of the High Street, adjacent to Marks & Spencer. Parking is available in the Ashley Centre multi-storey car park which is sign posted. To download a map please click this link: Map to our branch.
Head office
Address: Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Fax: 01372 745607
Monday to Friday: 9am - 5.30pm. Saturday: Closed
Directions: Download a map to our head office
Please note: If you would like to open one of our accounts in person, please visit our branch in Ashley Square, Epsom, Surrey, KT18 5DD.
Intermediaries
Please contact our Mortgage Desk for enquiries:
Email: mortgage.desk@familybsoc.co.uk
Telephone: 01372 744155
Fax: 01372 745607
Opening hours: Monday - Friday: 9am - 5.30pm. Saturday: Closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.