In order to dedicate the time necessary to deal with those customers who are experiencing mortgage payment difficulties, we are only able to accept telephone calls to our head office between 10am and 2pm between Monday and Friday. Our head office will remain closed to telephone calls on Saturdays. Our Epsom branch opening hours have been reduced to between 9am and 11am on weekdays and closed on Saturdays.

You can continue to email us between 8am – 5.30pm, or if you are registered to use our online service you can send us a secure message.  We will do our utmost to reply to you as quickly as we are able to.  

New Customers

Opening hours:
Monday to Friday: 10am - 2pm. Saturday: Closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Please note: If you would like to open one of our accounts in person, please visit our branch in Ashley Square, Epsom, Surrey, KT18 5DD.

Existing Customers

We will ask a range of different questions to check your identity, so please make sure you have your account information with you when you call us.

Opening hours:
Monday to Friday: 10am - 2pm. Saturday: Closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes

Request a call back

If you would like us to call you back, please complete our call back request form.

Secure messaging

As the security of your data is of paramount importance to us, the Family Building Society has chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging Portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.

Epsom Branch

Alternately, you are welcome to call into our Epsom Branch:

Address: Ashley Square, Epsom, Surrey, KT18 5DD
Telephone: 03330 140144
Opening hours: Monday - Friday: 9am - 11am. Saturday: Closed

Directions: Ashley Square is at the South Street end of the High Street, adjacent to Marks & Spencer. Parking is available in the Ashley Centre multi-storey car park which is sign posted. To download a map please click this link: Map to our branch.

Head office

Address: Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Fax: 01372 745607
Directions: Download a map to our head office

Please note: If you would like to open one of our accounts in person, please visit our branch in Ashley Square, Epsom, Surrey, KT18 5DD.

Intermediaries

Please contact our Mortgage Desk for enquiries:

Email: mortgage.desk@familybsoc.co.uk
Telephone: 01372 744155
Fax: 01372 745607
Opening hours: Monday - Friday: 10am - 2pm

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.