Mortgage payment difficulties

Family Building Society, alongside many other UK lenders has signed up to the Government's new Mortgage Charter. For more details about the Mortgage Charter and to find out how we may be able to help please click on the link below.

If you are suffering from financial hardship, or expect to do so in the near future, please get in touch with us so we can try and find a solution for you. This may include:

Of course, it is in your interests to start making your mortgage payments if you can afford to, but if you can't, its important that you let us know as soon as possible.

Ask us to call backEmail us

Help to Stay Wales mortgage support scheme

The Help to Stay - Wales scheme is unique to Wales and is supported by Family Building Society. The scheme offers support for homeowners who are in, or facing, financial difficulty. Support is in the form of a shared equity loan. However, if your property is in Wales and you are facing financial difficulty and struggling to pay your mortgage, you should contact us in the first instance to discuss what other options may be available to you. More details of the scheme including eligibility can be found here: Gov Wales

If you are suffering from financial hardship, or expect to do so in the near future, you can contact the following not-for-profit organisation for free, confidential and impartial debt advice Money Helper advice

More information on support and advice is available from other organisations, you might find these websites useful:

• General government guidance and support
  
  
• If you have not yet missed payments on your bills or credit commitments but are at risk of doing so, the Money and Pensions Service have launched new find your way forward guidance with MoneyHelper. It's aimed at people who have experienced a reduction in income, are self-employed, have been worried about redundancy or job loss, or are  struggling to keep on top of bill payments.  
  
  
• If you're struggling to pay your bills, Citizen’s Advice and Help for Households offers some useful information
  
  
• For most people, it's a good idea to pay essential costs and priority debts before spending money on other things or non-priority debts. The Money Advice Service has a budget planner to help you work out essential costs and it has also produced a guide to help you prioritise your debts.
  
  
• The Financial Conduct Authority has produced a guide for managing financial difficulties during the rise in the cost of living
  
  
• Other places where you might find useful information at this time include Which? and Money Saving Expert
  
  
• Money and Mental Health - Practical Financial Skills to Manage Money offers practical information and useful tips on budgeting and dealing with debt
  
  
• If you are feeling stressed or worried and need help with your mental health, The Money and Mental Health Institute can direct you to help.