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The Family Building Society is committed to making available the same products to our existing borrowers as those which are available to new borrowers in equivalent circumstances. We currently have a number of mortgage products which have been designed to meet different needs. And, there’s NO COST to transfer to another product with us!

How do I change to another product?

Here's what will happen as your mortgage product comes to an end:

  • Step 1: We’ll write to you about three months before your current mortgage product ends and give you details of new products available to you.
  • Step 2: Simply select the product you are interested in and follow the instructions in the letter.
  • Step 3: We’ll then send you a personalised illustration and an Acceptance Form to sign and return to us (it’s as simple as ticking a box and sending a form back to us).
  • Step 4: Once the Acceptance Form has been returned to us, we can set up the new arrangement as soon as your existing arrangement finishes.

If you haven't recieved a letter from us about your mortgage coming to an end but you know which product you would like to switch to, just give us a call on 03330 140146 and we'll send you a personalised illustration and an Acceptance Form. Alternatively, you can request an illustration below.

Will it cost me to change my product?

No. As an existing borrower there are NO FEES payable to change your mortgage product.

Which products can I choose?

We have a number of mortgage products available. Please visit the relevant product page to look at our current mortgage products available:

Owner Occupier

Buy to Let

To ensure that you have the most appropriate that suits your needs, please call us on 03330 140146 to arrange an appointment or to speak to a customer representative who may be able to answer any queries you might have. 

Alternatively if you would like us to contact you at a time of your choice please complete the call back request form.

Or you can send us an email to

What happens when my mortgage product expires?

If you do not take any action, and as specified in the terms and conditions of your mortgage, the rate of interest on your mortgage will revert to our follow on rate known as our variable Managed Mortgage Rate. Unlike your current mortgage product, our variable Managed Mortgage Rate mortgage product enables you to make capital repayments whenever you want without incurring any Early Repayment Charges. Furthermore, the interest charged reduces from the day we receive the payment.

But its not too late - even if your current mortgage product has expired you can still switch to a new Owner Occupier or Buy to Let mortgage product with us.

Our promise to you

We want you to feel comfortable that you have made the right decision. For your peace of mind, we promise that in the period between you returning your completed Acceptance Form and your existing product ending, if our product range changes you can choose an appropriate alternative product from the new range that you feel is most suited to your needs. For example, if you select a three year fixed rate and a lower rate equivalent product becomes available in the meantime, you can opt for the newer rate as long as we receive your new Acceptance Form before the end of your existing product

We look forward to helping you switch your mortgage product but please, for your own peace of mind, don't leave it to the last minute.

Family Building Society
Ebbisham House
30 Church Street
Surrey KT17 4NL
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