Notices

Savings customers - the interest rates on many of our variable rate savings products will be decreasing from 6 January 2025. Find out more

We will be emailing or writing to you shortly to let you know of how these decreases affect you. In the meantime, you can see all of these changes here.
Mortgage customers - our Managed Mortgage Rate (MMR) will decrease by 0.25% from 20 January 2025. Find out more:

From 20 January 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.
We will be writing to existing customers who have been impacted by this change, shortly, with details relevant to them.
View our Christmas opening hours here. For information on bank transfer processing times over the Christmas period please click here.
Rate changes following Bank of England decision to decrease its Bank Rate by 0.25% to 4.75% on 7 November 2024. Find out more

Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 December 2024. We will be writing to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 December 2024 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
(Notice updated 08/11)

Request an Owner Occupier product offer

Mortgage product coming to an end? Complete our online Owner Occupier mortgage product offer form.

The mortgage will be secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

The Owner Occupier mortgage product offer form has been designed for existing mortgage customers.

As you come to the end of your current mortgage product, providing you don’t want to borrow any more money, you can change to a new mortgage product without receiving any advice from us in respect of which mortgage would be suitable. Instead, you decide for yourself which one best suits your circumstances. This is called the ‘execution only’ route.

By choosing to proceed on an execution only basis, you won’t receive some Financial Conduct Authority (FCA) protections normally given to customers who receive advice. For example:

The rules that require us to obtain all information on you as a customer to ensure that a mortgage is suitable for your needs and affordable won’t apply. This means that we won’t check that the mortgage is appropriate. Instead, you’re taking responsibility that this mortgage is right for you – in particular the amount, method of repayment and the term.
If you need to complain in the future about the suitability of this mortgage, it’s unlikely that the Financial Ombudsman Service who settles disputes between consumers and customers will accept your complaint.

Of course, you have the option to speak to one of our in-house advisers if you prefer.

Next steps

Simply complete this form, selecting the product you are interested in and our Family Service Team will send you a mortgage product offer and other documentation including a mortgage switch form, for you to complete and return to us. If you are going through a broker, please ask them to contact us directly.

* Indicates required information

How many applicants are there?*

Applicant 1

Applicant 1 title*

Applicant 1 First name*

Applicant 1 Surname*

Applicant 2

Applicant 2 Title*

Applicant 2 First name*

Applicant 2 Surname*

Applicant 3

Applicant 3 Title*

Applicant 3 First name*

Applicant 3 Surname*

Applicant 4

Applicant 4 Title*

Applicant 4 First name*

Applicant 4 Surname*

Contact information

How would you prefer we send your documentation?*

By email

By post

Email (please note any documentation sent via email will be sent via our secure messaging portal)*

Search for address*

Phone number

Mortgage information

Mortgage account number (10 digits)*

Mortgaged property postcode*

Mortgage Products

Any additional information or preferences?

We use and retain details about you to respond to your enquiries, for research or analysis, and to check for mortgage eligibility. To find out more, you can read our privacy policy.