Notices

  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.
  • Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

Deposits and withdrawals by bank transfer - processing times

If you need to make any deposits or withdrawals over the Christmas period, here's a helpful summary of dates and our processing times


Adding money to your account

 

Debit card   

Payments can continue to be made throughout the Christmas / New Year period, up until 6pm on 31 December.

Bank transfer 

24 December (Christmas Eve)

Head office: 

Open 9am - 12pm

Our cut off time for crediting any payments before closing for Christmas will be at 12pm. Any payments received after midday on 24 December will not appear on your account(s) until late morning on 27 December.

 

25 December

(Christmas Day)

 

26 December

(Boxing Day)

 

 

Head office: Closed

 

Any deposits or withdrawal requests by bank transfer over the public holidays will not be processed until the afternoon of 27 December.

27 December

 

 

Head office:

Open 9am – 5pm

Any payments received after 4pm will be processed on the morning of 30 December.

28 December

 

 

29 December

Head office: Closed

All payments received during this time will be processed on the morning of 30 December.

 

30 December

Head office:

Open 9am - 5pm

Any payments received after 4pm will be processed on the morning of 31 December.

 

 

31 December

(New Year's Eve)



 

Head office: 

Open 9am - 12pm

 

 

 

 

Our cut off time for crediting any payments before closing for the New Year will be at midday. Any payments received after midday on 31 December will not appear on your accounts until 2 January. 

1 January

(New year)


Head office: ClosedAll payments received during this this time will be processed on the morning of 2 January.

 

Making withdrawals from accounts

If you request a withdrawal before the cut-off times noted in bold for each date below, then we will process the payment on that date. Funds will reach your account(s) no later than the end of the following working day.        

 

24 December (Christmas Eve)

 

25 December (Christmas Eve)

 

26 December (Christmas Day)

 

 

 


Withdrawal requests need to be received by 9:30am. Any withdrawal requests received after this time will not be actioned until the afternoon of 27 December.

27 December

 

28 December

 

29 December

 

 

 

Withdrawal requests need to be received by 2:30pm. Any withdrawal requests received after this time will not be actioned until the afternoon of 30 December.

30 December

Withdrawal requests need to be received by 2:30pm. Any withdrawal requests received after this time on 30th December will not be actioned until the morning of 31 December

 

30 December 

1 January

Withdrawal requests need to be received by 9:30am. Any withdrawal requests received after this time will not be actioned until the afternoon of 2 January.

 

If you need further information, here's how to contact us.