- View our Christmas opening hours here. For information on bank transfer processing times over the Christmas period please click here.
Deposits and withdrawals by bank transfer - processing times
If you need to make any deposits or withdrawals over the Christmas period, here's a helpful summary of dates and our processing times
Adding money to your account
Debit card
Payments can continue to be made throughout the Christmas / New Year period, up until 6pm on 31 December.
Bank transfer
| 24 December (Christmas Eve) | Head office: Open 9am - 12pm | Our cut off time for crediting any payments before closing for Christmas will be at 12pm. Any payments received after midday on 24 December will not appear on your account(s) until late morning on 27 December.
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25 December (Christmas Day)
26 December (Boxing Day)
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Head office: Closed
| Any deposits or withdrawal requests by bank transfer over the public holidays will not be processed until the afternoon of 27 December. |
27 December
| Head office: Open 9am – 5pm | Any payments received after 4pm will be processed on the morning of 30 December. |
28 December
29 December | Head office: Closed | All payments received during this time will be processed on the morning of 30 December.
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| 30 December | Head office: Open 9am - 5pm | Any payments received after 4pm will be processed on the morning of 31 December. |
31 December (New Year's Eve) |
Head office: Open 9am - 12pm
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Our cut off time for crediting any payments before closing for the New Year will be at midday. Any payments received after midday on 31 December will not appear on your accounts until 2 January. |
1 January (New year) | Head office: Closed | All payments received during this this time will be processed on the morning of 2 January. |
Making withdrawals from accounts
If you request a withdrawal before the cut-off times noted in bold for each date below, then we will process the payment on that date. Funds will reach your account(s) no later than the end of the following working day.
24 December (Christmas Eve)
25 December (Christmas Eve)
26 December (Christmas Day)
| Withdrawal requests need to be received by 9:30am. Any withdrawal requests received after this time will not be actioned until the afternoon of 27 December. |
27 December
28 December
29 December
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Withdrawal requests need to be received by 2:30pm. Any withdrawal requests received after this time will not be actioned until the afternoon of 30 December. |
| 30 December | Withdrawal requests need to be received by 2:30pm. Any withdrawal requests received after this time on 30th December will not be actioned until the morning of 31 December
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30 December 1 January | Withdrawal requests need to be received by 9:30am. Any withdrawal requests received after this time will not be actioned until the afternoon of 2 January. |
If you need further information, here's how to contact us.