Notices

Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 8am until 5pm on Sunday 28 July. We apologise for any inconvenience this may cause.
Changes to 'How We Use Personal Information' leaflet. Find out more

We have recently updated our 'How We Use Personal Information' leaflet – with improvements to the transparency of the document and a new section on fraud prevention agencies. The Credit Reference Agency Information Notice (CRAIN) has been removed from the leaflet and instead we provide details of the credit reference agencies’ websites to access this. You can view the latest Privacy notice here.
Mortgage payment difficulties? We may be able to help. Find out more

We're here to help if you're experiencing or expect to experience difficulties in paying your mortgage. Find out more.

Deposits and withdrawals by bank transfer - processing times

If you need to make any deposits or withdrawals over the Christmas period, here's a helpful summary of dates and our processing times

Adding money to your account

Debit card

Payments can continue to be made throughout the Christmas / New Year period, up until 6pm on 31st December.

Bank transfer

22 December

Head office:

Open 9am - 4pm

Our cut off time for crediting any payments before closing for Christmas will be at 4pm. Any payments received after this time on 22 December will not appear on your account(s) until late morning on 27 December.

23 December

24 December

(Christmas Eve)

25 December

(Christmas Day)

26 December

(Boxing Day)

Head office: Closed

Any deposits or withdrawal requests by bank transfer over the public holidays will not be processed until the afternoon of 27 December.

27 December

28 December

Head office:

Open 9am – 5pm

Deposits will be processed as normal.

29 December

Head office:

Open 9am – 5pm

Our cut off time for crediting any payments before closing for the New Year will be at 4pm. Any payments received after this time on 29 December will not appear on your account(s) until the afternoon on 2 January.

30 December

31 December

(New Year's Eve)

1 January

(New year)

Head office: Closed

Deposits and withdrawal requests by bank transfer will not be processed until the afternoon of Tuesday 2 January.

Making withdrawals from accounts

If you request a withdrawal before the cut-off times noted in bold for each date below, then we will process the payment on that date. Funds will reach your account(s) no later than the end of the following working day.

22 December	Withdrawal requests need to be received by 1:30pm. Any withdrawal requests received after this time on 22 December will not be actioned until 27 December.
23 December 24 December (Christmas Eve) 25 December (Christmas Day) 26 December (Boxing Day)	Any deposits or withdrawal requests by bank transfer over the public holidays will not be processed until the afternoon of 27 December.
27 December 28 December	Withdrawal requests need to be received by 2:30pm. Any withdrawal requests received after this time on either day will be actioned the following working day.
29 December	Withdrawal requests need to be received by 1:30pm. Any withdrawal requests received after this time on 29 December will not be actioned until 2 January 2024.
30 December 1 January	Closed

If you need further information, here's how to contact us.