Notices

  • From 1 March, our Windfall Bond savings account will earn you 3.50% annual interest (Gross AER).

    With exclusive entry into a monthly free prize draw with prizes ranging between £100 and £50,000.
    Click here to find out more and apply.

    Notice updated: 3 March 2025

  • Mortgage products - As of 5pm on Wednesday 5 March, new customers are no longer be able to apply for our Owner Occupier and Buy to Let Offset mortgage products. However, if you are an existing borrower, you are still able to apply for our Offset products for additional borrowing and product switches.

     

  • Please note that our Online Saver (9) has been withdrawn from sale. Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

  • Our new 1 Year Fixed Rate Bond (53) paying 4.57% AER on balances of £10,000+ is now on sale. Exclusively online only. Find out more here

Deposits and withdrawals by bank transfer - processing times

If you need to make any deposits or withdrawals over the Christmas period, here's a helpful summary of dates and our processing times


Adding money to your account

 

Debit card   

Payments can continue to be made throughout the Christmas / New Year period, up until 6pm on 31 December.

Bank transfer 

24 December (Christmas Eve)

Head office: 

Open 9am - 12pm

Our cut off time for crediting any payments before closing for Christmas will be at 12pm. Any payments received after midday on 24 December will not appear on your account(s) until late morning on 27 December.

 

25 December

(Christmas Day)

 

26 December

(Boxing Day)

 

 

Head office: Closed

 

Any deposits or withdrawal requests by bank transfer over the public holidays will not be processed until the afternoon of 27 December.

27 December

 

 

Head office:

Open 9am – 5pm

Any payments received after 4pm will be processed on the morning of 30 December.

28 December

 

 

29 December

Head office: Closed

All payments received during this time will be processed on the morning of 30 December.

 

30 December

Head office:

Open 9am - 5pm

Any payments received after 4pm will be processed on the morning of 31 December.

 

 

31 December

(New Year's Eve)



 

Head office: 

Open 9am - 12pm

 

 

 

 

Our cut off time for crediting any payments before closing for the New Year will be at midday. Any payments received after midday on 31 December will not appear on your accounts until 2 January. 

1 January

(New year)


Head office: ClosedAll payments received during this this time will be processed on the morning of 2 January.

 

Making withdrawals from accounts

If you request a withdrawal before the cut-off times noted in bold for each date below, then we will process the payment on that date. Funds will reach your account(s) no later than the end of the following working day.        

 

24 December (Christmas Eve)

 

25 December (Christmas Eve)

 

26 December (Christmas Day)

 

 

 


Withdrawal requests need to be received by 9:30am. Any withdrawal requests received after this time will not be actioned until the afternoon of 27 December.

27 December

 

28 December

 

29 December

 

 

 

Withdrawal requests need to be received by 2:30pm. Any withdrawal requests received after this time will not be actioned until the afternoon of 30 December.

30 December

Withdrawal requests need to be received by 2:30pm. Any withdrawal requests received after this time on 30th December will not be actioned until the morning of 31 December

 

30 December 

1 January

Withdrawal requests need to be received by 9:30am. Any withdrawal requests received after this time will not be actioned until the afternoon of 2 January.

 

If you need further information, here's how to contact us.