All eligible customers have been automatically opted in to Confirmation of Payee (CoP), a service that checks your account details when a payment is sent. It is designed to help protect you against fraud, and payments going to the wrong account. This is why we recommend that all our Members remain within CoP.

You can request to opt out of CoP by completing this form and then your request will be reviewed. However, please note that we'll only agree to these requests in exceptional circumstances. You must understand, opting out means that your account won’t be checked when you, someone else or a business tries to make a payment to it and that this might mean the payment will not appear as a match. If you do opt out, you also have the choice of opting back in at a later date using the same form. You can’t opt out of the checks when you make a payment to someone else.