Notices

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • From 1 March, our Windfall Bond savings account will earn you 3.50% annual interest (Gross AER).

    With exclusive entry into a monthly free prize draw with prizes ranging between £100 and £50,000.
    Click here to find out more and apply.

    Notice updated: 3 March 2025

  • IMPORTANT: The last day of the 2024 / 2025 tax year is Saturday 5 April.

    Our online and postal ISA applications for this tax year will close from 5pm on Friday 28 March until the morning of Monday 7 April. Find out full details and timings for opening and funding ISAs with us within the current tax year.

  • Mortgage products - On Monday 24 March, we made changes to our mortgage product range. These include an increase to our Joint Borrower Sole Proprietor (JBSP) maximum loan size for Owner Occupier Repayment mortgages to £1,000,000, new Owner Occupier Interest-Only mortgages to 80% LTV, and the introduction of our House in Multiple Occupation (HMO) mortgages to general sale.

     

  • Our new 1 Year Fixed Rate Bond (54) paying 4.60% AER on balances of £10,000+ is now on sale. Exclusively online only.  Find out more here

Existing customer contacts

We're always happy to help. As an existing customer, here's how you can get in touch with us.

We will ask a range of different questions to check your identity, so please make sure you have your account information with you when you call us.

You can speak to our Family Service Team if you need help with:

  • General enquiries
  • Making a transaction on your account
  • Using the secure Online Service

If you are a savings customer and need help with our Online Service, please visit our Online Service account management page or call our dedicated Online Banking Support team on 03300 243406.

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes

Telephone: 03330 140144

Email: savings.service@familybsoc.co.uk

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes

Do you need a savings interest certificate?

We're happy to help. Interest certificates can be provided on request, detailing how much interest has been earned on the account. Complete our simple form to request an interest certificate.

Telephone: 03330 140146

Email: mortgage.service@familybsoc.co.uk

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes

Is your current mortgage deal with us coming to an end?

We have a number of mortgage products available to suit your needs. Find out more about switching your mortgage deal and how to complete an online mortgage switch request.

The mortgage will be secured on your property. Your property may be repossessed if you do not keep up repayments on your mortgage.

If you are registered to use our Online Service you can send us a secure message. This is safer and more secure than email and we will be able to respond to account specific queries.

If you need to send us documents for account servicing reasons you can do so via our Secure Document Upload form.

If you would like to talk to us in person, please visit our branch.


Secure Messaging portal

As the security of your data is of paramount importance to us, we've chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. 

Powered by Mimecast, the Secure Messaging Portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.

Request a callback

If you would like us to call you back at a time that is convenient to you, just complete our simple callback form.

Ask us to call you back

Difficulty with hearing or speech?

We want to make it easy for everyone to use our products and services. If you need extra support, we can help.

Find out more

Providing extra support

Sometimes life can be challenging. We are committed to providing fair and appropriate treatment to all of our customers. Our guide highlights the options available if you (or a family member) need a little extra support managing your finances.

Download guide