Notices

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • From 1 March, our Windfall Bond savings account will earn you 3.50% annual interest (Gross AER).

    With exclusive entry into a monthly free prize draw with prizes ranging between £100 and £50,000.
    Click here to find out more and apply.

    Notice updated: 3 March 2025

  • IMPORTANT: The last day of the 2024 / 2025 tax year is Saturday 5 April.

    Our online and postal ISA applications for this tax year will close from 5pm on Friday 28 March until the morning of Monday 7 April. Find out full details and timings for opening and funding ISAs with us within the current tax year.

  • Mortgage products - From today, Monday 24 March, we’ve made changes to our mortgage product range. These include an increase to our Joint Borrower Sole Proprietor (JBSP) maximum loan size for Owner Occupier Repayment mortgages to £1,000,000, new Owner Occupier Interest-Only mortgages to 80% LTV, and the introduction of our House in Multiple Occupation (HMO) mortgages to general sale.

     

  • Our new 1 Year Fixed Rate Bond (54) paying 4.60% AER on balances of £10,000+ is now on sale. Exclusively online only.  Find out more here

Downloadable mortgage forms

A selection of mortgage forms which may be required during the lifetime of your mortgage with us.

The following forms will open as PDF documents in a new browser window.

Please print and complete the relevant forms and return to:

Family Service Team
Family Building Society
Ebbisham House
30 Church Street
Epsom
Surrey KT17 4NL

If you are looking for a form that doesn't appear in this list or have any questions please get in touch:

  Ask us to call back   Email us


If you have a Buy to Let mortgage(s) with us and have recently changed your address, please complete our Change of Address form and return it to us in the post.
If you are changing the bank or building society account from which you pay your mortgage you can give us your new bank details using this Direct Debit Mandate form (please note that we will need 5 working days following receipt to change the details).

We have more information on overpayments and capital repayments in our frequently asked questions page.

 

Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Family Service Team.

Get in touch