Notices

  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.
  • Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

Managing your mortgage

Useful information to help you manage your mortgage.

Are you registered for our Online Service?

By registering for our Online Service you can:

  • Check your account balance, interest rate and account transactions
  • Drawdown money from pre-arranged mortgage facilities
  • Make payments to your mortgage account

To find out more and to register for our Online Service.

Payment difficulties

If you experience difficulty in making your regular monthly payments, you should contact us without delay and we will do our best to help you.

  Ask us to call back   Email us

 

Money Helper produces a number of free guides, including 'Problems Paying Your Mortgage' - please visit their website to download a free copy: Money Helper - Free printed guides

Interest-Only mortgages

The Money Advice Service has compiled a leaflet to help people plan for the future with their Interest-Only mortgage. The leaflet includes frequently asked questions and suggested action plans. A copy of the leaflet is available here.

Frequently asked questions

Over the life of your mortgage with us you will probably have some questions. For your convenience we have compiled answers to our most frequently asked questions.

Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Mortgage Service Team

Get in touch